Shipping & Payment
Last updated: 13 July 2026
Page title: Shipping & Payment · Shopify slug: shipping-and-payment
This page outlines our delivery services, shipping charges and accepted payment methods. By placing an order with BRIVOX, you acknowledge and agree to the conditions described below.
1. Delivery Zones & Shipping Charges
| Destination | Estimated Delivery | Shipping Fee |
|---|---|---|
| United Kingdom | 3–7 working days | £4.99 (FREE over £50) |
| Ireland | 5–8 working days | £8.99 |
| Germany & Austria | 5–8 working days | £7.99 |
| Netherlands, Belgium & Luxembourg | 5–8 working days | £8.99 |
| France, Italy & Spain | 6–10 working days | £9.99 |
| Rest of the European Union | 7–12 working days | £12.99 |
| Switzerland | 7–12 working days | £14.99 (customs charges may apply) |
Important: Deliveries outside the United Kingdom and the European Union may be subject to customs duties, import VAT, clearance charges or other local taxes. These costs are determined by the destination country's authorities and remain the responsibility of the recipient.
2. Order Processing
Orders are normally prepared for dispatch within one working day after successful payment authorisation.
Orders placed during weekends or public holidays will be processed on the following business day.
3. Estimated Delivery Times
Delivery estimates begin once your parcel has been dispatched. Although we always endeavour to meet the estimated timeframes, occasional delays caused by customs inspections, severe weather, transport disruption or other unforeseen circumstances may occur.
Where significant delays arise, we will keep you informed using the email address supplied with your order.
4. Shipping Partners
To provide reliable delivery services, BRIVOX works with recognised logistics providers, including:
- Royal Mail
- DHL
- DPD
- Evri
- UPS
Tracking information will be issued automatically as soon as your order leaves our fulfilment facility.
5. Delivery Address
Customers are responsible for ensuring that all delivery details are accurate before completing checkout.
BRIVOX cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied during the ordering process.
6. Accepted Payment Methods
We currently accept payments using the following methods:
- Visa
- Mastercard
- American Express
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Bank Transfer (where available)
7. Secure Payments
Every transaction is protected using SSL/TLS encryption and processed exclusively through trusted payment providers certified to PCI DSS Level 1.
BRIVOX never stores complete credit card numbers, CVV security codes or online banking credentials.
8. Invoices
A digital invoice will automatically be sent to your registered email address once payment has been successfully confirmed.
9. Delivery Problems
If your parcel arrives damaged, appears to be missing or has not been delivered within the estimated timeframe, please contact us as soon as possible.
Email: contact@brivox.com
Please include your order number together with any supporting photographs where appropriate.
10. Returns
Information regarding your statutory cancellation rights, return procedures and refunds can be found in our Cancellation Policy & Returns.