7️⃣ Withdrawal & Cancellation Form

Withdrawal & Cancellation Form

Last updated: 13 July 2026

Page title: Withdrawal & Cancellation Form · Shopify slug: withdrawal-cancellation

Your cancellation right: Consumers buying online generally have fourteen days after receipt of goods to notify the trader that they wish to cancel, subject to statutory exceptions. For EU-facing sales, an easily accessible online withdrawal function may also be required where the relevant national implementation of EU law applies.

Technical note: This version uses a mailto: link. It opens the visitor’s email application with a prepared message; it does not send the request automatically. Shopify policy pages may remove or block JavaScript. Test the published page and, for reliable submission and confirmation, use a Shopify-compatible form endpoint or app.

How It Works

Enter the order and contact details.
Review the summary and confirm the declaration.
Your email application opens with a prepared cancellation message.
Send that message to complete the notification.

Step 1 — Fill in your details

Full name *

Email address *

Order number *

Order date *

Goods covered by the cancellation *

Reason (optional)

Alternative Methods

Email: contact@durexa.com
Post: [PLACEHOLDER: Full company return/correspondence address]

Withdrawal Letter Template

To: DUREXA
Address: [PLACEHOLDER: Company address]
Email: contact@durexa.com

I hereby give notice that I cancel my contract for the following goods:

Order number: __________________
Order date: __________________
Date received: __________________
Goods: __________________

Consumer name: __________________
Consumer address: __________________
Signature (if posted): __________________
Date: __________________

Important Information

The usual fourteen-day period starts after the day the consumer, or their nominated person other than the carrier, receives the goods.
Sending a clear notice before the period expires is normally sufficient to meet the notification deadline.
The goods must then usually be returned within a further fourteen days.
The consumer normally bears direct return costs unless the trader agreed otherwise or the goods are faulty.
Refunds are normally made through the original payment method and may be withheld until return or proof of return.

See our Cancellation Policy & Returns page for full details.