Contact

Last updated: 13 July 2026

Page title: Contact · Shopify slug: contact

Our support team can help with orders, delivery questions, returns and general enquiries relating to DUREXA.

How to Contact Us

Response Time

We aim to reply within 24–48 hours on working days. Messages received at weekends, on public holidays or during unusually busy periods may take longer.

Helpful Details to Include

• your order number;
• the full name used for the order;
• the email address entered at checkout;
• a clear explanation of the question or problem;
• photographs of the goods, parcel and shipping label where relevant.

Topics We Can Help With

• order status and tracking;
• address corrections requested before dispatch;
• cancellations, returns and refunds;
• damaged, faulty or incorrectly supplied goods;
• item details and availability;
• website, account and payment enquiries.

Business and Legal Enquiries

Partnership, intellectual-property, regulatory and legal correspondence may also be sent to contact@durexa.com. Please use a descriptive subject line so the message can be routed correctly.

Privacy

Personal data supplied in a message is used to manage and document the enquiry. See our Privacy Policy for further details.

Provider Information

The legal identity, registration particulars and address of the operator must be published on the Legal Notice page.